Refund & Returns Policy

Breakthrough Virtual Opportunities Refunds and Returns Policy

Effective Date: October 11, 2024

Introduction:

At Breakthrough Virtual Opportunities (BVO), we strive to provide the best possible experience for our customers. If for any reason you are not satisfied with your purchase, we offer a fair and transparent refunds and returns policy. Please read this policy carefully to understand the process, conditions, and timeframes for product returns and refunds.

Eligibility for Refunds and Returns:

To be eligible for a refund or return, the following conditions must be met:

  1. Product must be purchased within the last 30 days: Refunds and returns are only accepted for products purchased within the last 30 days.
  2. Product must be in its original condition : The product must be in its original condition with no signs of wear, tear, or damage.
  3. Product must be in its original packaging: The product must be returned with its original packaging, including any tags, inserts, or accessories.
  4. Product must have not been used or partially consumed: The product must not have been used or partially consumed.

Initiating a Return:

To initiate a return, please follow these steps:

  1. Contact us : Send an email to bvo@gmail.com with your order number, reason for return, and a detailed explanation of the issue.
  2. Provide proof of purchase: Please attach a copy of your receipt or order confirmation email to support your request.
  3. Ship the product: Once we receive your request, please ship the product back to us at the address provided in the email.

Refund Process:

Upon receiving the returned product, we will:

  1. Inspect the product: We will inspect the product to ensure it is in its original condition and meets the conditions outlined above.
  2. Process the refund: If the product meets the conditions, we will process a full refund to your original payment method within 7-10 business days.
  3. Notify you: We will notify you via email once the refund has been processed.

Refund Options:

You can choose to receive a refund or exchange the product for a different item. If you choose to receive a refund, the amount will be credited back to your original payment method.

Fees and Costs:

You are responsible for the cost of returning the product to us. We do not accept any responsibility for lost or damaged products during shipping.

Specific Product Requirements:

The following products have specific return and refund policies:

  • Digital products: Digital products are non-refundable and non-returnable.
  • Physical products: Physical products must be returned within 30 days of delivery.

Customer Support:

For any questions or concerns, please contact us at bvo@gmail.com. Our customer support team is available Monday to Friday, 9am to 5pm (Philippine time).

Address:

Breakthrough Virtual Opportunities

Tacloban City, Philippines

Changes to Policy:

We reserve the right to update this policy at any time. We will notify you of any changes by email or by posting the updated policy on our website.

By purchasing a product from BVO, you agree to these Refunds and Returns Policy. If you do not agree, please do not make a purchase.

Governing Law:

This Refunds and Returns Policy is governed by and construed in accordance with the laws of the Philippines. Any disputes arising from this policy will be resolved through the Philippine courts.

Contact us at bvo@gmail.com for questions related to refunds and returns.

We strive to ensure that our customers are happy with their purchases and will work with you to resolve any issues you may encounter.